MINI

FAQ

What happens next?

Once you have chosen a new MINI from our range please contact MINI NATO Sales to place your order. For those personnel based at HQ ARRC, Rheindalen, Germany you can also contact:

NAAFI Showroom
Trenchard Road,
JHQ

or by calling +44 (0) 20 7318 9406.

What happens after I have placed my order?

Once you have placed the order your new MINI will then be built and shipped to the UK for collection. This process takes approximately 3-4 months for most models. During this time you will be kept informed of your order's progress, and notified of the expected delivery date.

What happens if I am serving in America?

Personnel serving in North America can have their vehicle shipped directly from the factory. For further information please contact MINI NATO Sales on +44 (0) 20 7514 3557.

Where do I collect?

With the exception of those personnel based in North America, collection and delivery of your new MINI will be from the MINI Broad Oak Ashford Handover Centre:

MINI Broad Oak Ashford Handover Centre
The Boulevard
Orbital Business Park
Ashford
Kent
TN24 0GA

Tel: +44 (0) 20 7318 9406

This is necessary to facilitate the UK first registration. Factory collection can also be arranged if preferred, however, certain conditions apply.

Do you have any cars in stock?

For those customers who need a quick delivery we have the facility to look for unsold cars already in the UK. Whilst we may not be able find your exact first choice, we can usually offer many close alternatives. Please call MINI NATO Sales on +44 (0) 20 7514 3557 to discuss.

Can I part exchange my current car?

Yes. MINI Park Lane offers a very competitive part exchange programme. Prices can only be given 4-6 weeks prior to collection of your new MINI or MINI.

How do I pay?

On placing your order we will require a 10% deposit. This can be paid in Euros or Sterling. The 90% balance owing will need to be settled prior to collection and can also be accepted in Euros or Sterling. Payment can be accepted by Electronic Transfer, Bankers Draft or Debit Card.

When is the price fixed?

The cost of your new MINI is 'fixed' when the car is allocated a chassis number. If the price goes up after this you are protected from the increase. If the price goes down you will still be offered the car at the new lower price. Please note that this does not apply to currency exchange rates.

How often can I change cars?

This depends on your local entitlement. However, MINI AG (Germany) International Direct Sales will only offer you one NATO programme car per entitled person per 12-month period. For those customers who wish to change at the 12-month point we recommend you contact MINI Park Lane as soon as possible to ensure we have time to build your next MINI to coincide with your entitlement.